Policy
Refund Policy
Review the cancellation, refund, equipment return, and payment adjustment terms for services provided by SHREEKHATUSHYAM BROADBAND SERVICES PVT LTD.
Overview
How refunds are handled
Customers may request cancellation by contacting support, and cancellation is processed after verification. All dues must be cleared before cancellation. Payments for activated services, installation charges, or subscription plans are generally non-refundable.
When refunds may apply
Refunds may be considered only if service could not be activated due to technical feasibility issues from the company side. Approved refunds are processed to the original payment method within 7–15 working days.
Advance payments and equipment
Advance payments may be adjusted against future bills or services; refund of advance payments is subject to management approval and applicable deductions. Customers must return company-owned devices or equipment in proper working condition at disconnection; damage or non-return may result in charges.
Important
Key refund conditions
Temporary interruptions due to maintenance, technical faults, power failures, natural disasters, or circumstances beyond company control do not qualify for refunds.
Cancellation after verification
Clear all pending dues
Return company devices
Refunds only on eligible cases