Legal
Terms & Conditions
Please read these terms carefully before using services provided by SHREEKHATUSHYAM BROADBAND SERVICES PVT LTD. These terms govern broadband subscriptions, billing, installation, acceptable use, service availability, and customer responsibilities.
Service Terms Overview
These terms are intended to provide a clear understanding of how our internet services are supplied, billed, supported, and used. By requesting installation, activating a plan, or continuing to use our services, you agree to comply with the conditions below.
Accounts
Subscriptions and Activation
Internet plans are activated after successful verification, technical feasibility, and payment confirmation. Plan speed, validity, and bundled benefits depend on the selected package and may vary by location or service type.
Billing
Payments and Renewals
Customers are responsible for paying installation charges, subscription fees, taxes, and any other applicable charges on time. Services may be suspended, restricted, or disconnected in case of overdue payments or policy violations.
Usage
Acceptable Use and Conduct
Customers must use the service lawfully and responsibly. Any misuse, unauthorized resale, illegal activity, network abuse, or interference with service operations may lead to suspension or termination without prior notice where required by law or policy.
Policies
Service Availability and Customer Duties
Service performance may be affected by maintenance, technical limitations, power issues, third-party outages, force majeure events, or local infrastructure conditions. Customers are responsible for providing safe access for installation, maintaining compatible devices, and using company equipment properly.
Installation and Equipment
Installation timelines are estimates and may change based on feasibility, permissions, or site readiness. Company-owned devices or equipment must be returned in proper condition when required.
Changes and Termination
We may update plans, pricing, technical policies, or service terms from time to time. Continued use of the service after updates constitutes acceptance of the revised terms, subject to applicable law.